Privacy Policy — SAGEL AI

This Privacy Policy outlines how SAGEL ("we," "our," or "the platform") collects, uses, shares, and protects your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). We are committed to ensuring transparency and safeguarding your privacy while you use our services.

1. Information We Collect

We may collect the following types of data when you interact with SAGEL:

• Contact Information: Name, phone number, email address
• Reservation Details: Date, time, number of guests, special requests
• Message Content: Communication through WhatsApp, Telegram, email, and voice (e.g., call transcripts or text inputs)
• Technical Data: IP address, device and browser information, access timestamps
• Usage Data: Interactions with our system for analytics and performance tracking

2. How We Use Your Data

We use your data for the following purposes:

• To process and manage reservations
• To respond to inquiries and support requests
• To provide personalized and automated AI-driven communication
• To analyze system performance and improve user experience
• To comply with legal obligations

3. Legal Basis for Processing (GDPR Compliance)

Under the GDPR, we process your data based on the following legal grounds:

• Consent: When you voluntarily provide your information (e.g., by sending a message or making a reservation)
• Contractual Necessity: To fulfill our obligations in providing the reservation or communication service
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interest: For system security, performance monitoring, and service improvement

4. Data Sharing and Third Parties

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data in the following cases:

• With service providers that support our operations (e.g., email servers, voice call integrations)
• When required by law, regulation, or legal process
• With your explicit consent

All third-party providers are required to handle your data in compliance with data protection laws and only for the purposes we define.

5. Data Retention

We retain personal data only as long as necessary for the purposes stated above or as required by applicable laws. After this period, the data is securely deleted or anonymized.

• Reservation and communication records: Retained for up to 2 years for service reference and quality assurance
• Technical and usage data: Retained for analytics purposes for a maximum of 12 months

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These cookies may include:

• Essential cookies: Necessary for website functionality
• Analytics cookies: To understand usage patterns and improve service
• Preference cookies: To remember your settings (e.g., language)

You can manage or disable cookies through your browser settings at any time.

7. Your Rights

Under the GDPR and other applicable laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict data processing
• Withdraw your consent at any time
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@sagel-ai.com.

8. Data Security

We implement strict security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

• SSL encryption
• Secure server infrastructure
• Access controls and role-based permissions
• Regular system monitoring

9. Policy Updates

We reserve the right to update this Privacy Policy when necessary. All updates will be published on our website with the effective date clearly indicated.

Company Details

EMC Gastronomy Technology Tourism Import Export and Trade Limited Company

Address: Dörttepe, Üçpınar_1 Sk No: 47/1 İç Kapı No:1 48670 Milas/Muğla, Turkey

Contact:info@sagel-ai.com