Every caller speaks with Sagel in Turkish, English, or German. The assistant authenticates booking details, checks availability in your PMS, confirms, modifies, or escalates to staff, and stores the full transcript and intent inside your Sagel timeline.

We unify WhatsApp, Telegram, SMS, email, and web chat. Sagel categorizes every thread, drafts responses with property-specific templates, and flags VIP, upsell, or urgent tickets for your team.

Our engineers connect to Opera, Fidelio, MEWS, RezOvation, custom SQL backends, and Google Calendar via secure APIs and webhooks. Data flows both ways so Sagel keeps inventory and guest profiles in sync without manual exports.

Yes. Sagel is hosted on EU data centers with encryption at rest and in transit, per-client retention policies, detailed access logs, and audit-ready transcripts for every AI interaction.