Cancellation and Refund Policy

This Cancellation and Refund Policy applies to SAGEL services provided by EMC GASTRONOMİ TEKNOLOJİ TURİZM İTHALAT İHRACAT VE TİCARET LİMİTED ŞİRKETİ.

SAGEL is a software and service platform that helps businesses digitally manage reservations, customer communications, and operational processes. This policy applies to subscriptions, software access, setup services, consulting, integration work, and other additional services offered under SAGEL.

1. Subscription Cancellation

The customer may request cancellation of their active subscription at any time. The cancellation request must be submitted in writing before the next billing period.

If the cancellation request is approved:

• the service continues until the end of the current billing period,
• automatic renewal for the next period is stopped,
• unless otherwise agreed in writing or required by applicable law, fees for the current period are not refunded.

2. Refund Conditions

Payments made for SAGEL services are non-refundable unless explicitly stated otherwise. However, refund requests may be considered in the following cases:

• duplicate billing for the same service,
• incorrect amount charged due to a technical error,
• payment processed incorrectly,
• cases where a refund is legally required under applicable law,
• exceptional cases accepted in writing by SAGEL.

If a refund is approved, it will be processed via the original payment method used, where possible.

3. Setup, Integration and Special Services

For setup, onboarding, integration, configuration, consulting, training, or custom development services provided specifically for the customer, fees related to these services are non-refundable once the relevant work has begun.

If the service has not yet begun, the cancellation request will be reviewed by SAGEL, and a partial or full refund may be considered based on the specific circumstances.

4. Free Trial and Promotions

SAGEL may occasionally offer free trials, promotions, discounted usage, or special campaigns. If specific terms apply to services provided under such offers, those special terms shall take precedence.

5. Cancellation and Refund Request Procedure

Customers wishing to submit a cancellation or refund request must do so in writing. The following information is recommended to be included in the application:

• customer or company name,
• registered email address,
• relevant service or subscription information,
• payment date,
• reason for the request,
• proof of payment or invoice information, if available.

6. Review Process

Cancellation and refund requests are reviewed within a reasonable time after receipt. Additional information or documentation may be requested if necessary. The decision reached following the review will be communicated to the applicant in writing.

7. Account Closure and Data Retention

The expiration of a subscription or closure of an account does not eliminate data retention obligations arising from applicable legislation. Customer data may be retained for a certain period in accordance with contractual, legal, and operational requirements, or deleted in compliance with relevant regulations.

For detailed information on the processing, protection, and storage of personal data, please refer to the separately published Privacy Policy.

8. Legal Rights

This policy does not eliminate or restrict customers' mandatory rights arising from applicable legislation. In cases where a refund is legally required, the relevant legal provisions apply.

9. Policy Changes

SAGEL reserves the right to update this Cancellation and Refund Policy in response to changes in business processes, service structure, or legal obligations. The updated policy takes effect from the date it is published on the website.

10. Contact

For cancellation and refund requests, you may contact us via the following:

EMC GASTRONOMİ TEKNOLOJİ TURİZM İTHALAT İHRACAT VE TİCARET LİMİTED ŞİRKETİ

E-mail: info@sagel-ai.com